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Help for Members

How do I connect my bank account?

Sign in. Go to Settings, then Banking

Once you have typed your bank routing number and checking account number, you can decide whether or not to set a target balance. When your balance goes below your chosen target amount, the system will request additional funds from your bank account to bring your Common Good balance back up to that target.

How do I put money into my account?

Sign in. Click “Bank” on the menu. If you haven’t already connected a checking account, you will be given a chance to do that now (see instructions above — when you’re done, click “Bank” again).

Type an amount and click From Bank.

If you’d like to put cash on your card, instead of money from your bank account:

Drop by a participating business that handles this (typically a grocery store). Ask for a manager, if necessary. Hand the clerk or the manager your card and some cash — they will handle it from there.

How do I cash out move money to my bank account?

Sign in, connect a checking account if you haven’t already (see instructions above), click “Bank” on the menu, type an amount, and click To Bank.

Why did my payment fail?

Your purchase transaction may fail for any of these reasons:

  • You did not have enough credit in your account.
  • You exceeded your credit limit.
  • You did not choose to allow your account balance to go negative (see Settings / Preferences / Advanced / Debt OK).
  • Either you or the person you are trying to pay has not yet completed an in-person purchase with a Common Good card. As part of our system security, you must use your Common Good card in person before making or accepting a payment online. The only exception to this rule is if your first transaction is with the person or business credited with inviting you.

We recommend setting a target balance (see Settings / Bank Info) to keep a convenient minimum amount in your account.

How can I view my transaction history?

Sign in, go to History, then Transactions.

Where can I find my invoices?

Sign in, go to History, then select the type of invoice you are looking for.

How do I round up to support the common good?

By selecting this setting, your purchases are rounded up to a whole dollar amount. The change goes to support the community and the common good. Go to Settings, then Preferences.

How do I change how often I receive notices?

Go to Settings, then Preferences, then click “Show Advanced Options.” Be sure to click “Save” when you’re finished.

How do I change my password?

Go to Settings, then Security, and click “Change Password”.

What if I forget my password?

Click the “Forgot password?” link on the sign-in page. You will receive an email with a link to choose a new password.

How do I create a joint account?

Sign in and click the “Make this a joint account” button.

If your partner is not yet a member, you will be guided through opening an account for them.

Otherwise you will need their Common Good account ID. Your partner will receive an email with a link to click, to verify the connection. The accounts will not be joined until the link is clicked.

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